2018 Conference – Session Descriptions

Some of you have been asking for descriptions of the sessions that will be presented at this year’s conference.  Here are the the descriptions that we have so far:

Wednesday, October 24
1:15 pm – 2:30 pm

GA/MSA Hot Topics
John Petroskas & Tim Hawkins, DHS
GA and MSA are straightforward programs, but they still contain twists and turns that might confuse even experienced workers.  We will cover some of the topics workers ask about most frequently, including bases of eligibility, interim assistance and potential benefits, assistance units, living arrangements, assets, income and special needs programs.

Identifying & Balancing Burnout, Compassion Fatigue & Vicarious Trauma
Jane Straub, Jacob Wetterling Resource Center
One must take care of themselves to be able to take care of another.  Working with victims and survivors of abuse and trauma can be difficult, exhausting and yet extremely fulfilling, IF one takes the time to follow one’s own advice.  Exposure to trauma can lead to feelings of suffering, sadness and hopelessness.  Feeling that one is inefficient or powerless can be debilitating in the workplace as well as in one’s personal life.  This presentation will define vicarious trauma, signs of trauma and burn-out as well as “take home and do right away” ideas to take care of ourselves.  The objectives:  Identify and distinguish the difference between compassion fatigue, burn-out and vicarious trauma; gain an understanding of your own triggers and what actions you can take immediately to increase resilience; create and brainstorm ideas for workplace self-care including policies that incorporate care and resilience.

Health Care:  Spenddowns
DHS
The worker journey through spenddowns can be challenging.  Your passport will be stamped with MA-FCA and MA-ABD overview, eligibility tools and methodology.

Stamp Your Passport for a Title IV-E Foster Care Journey
Paula Katzenmeyer & Debbie Retterath, DHS Child Safety & Permanency
Join us for a fun, interactive look at the world of Title IV-E foster care as we travel through the eligibility requirements, the importance or timely and accurate eligibility determinations, available tools and tips to simplify and smoothly incorporate IV-E into your busy work life, and maximize your agency’s IV-E revenue.  Take flight on this journey just in  time for the 2019 Federal Title IV-E Foster Care Eligibility Review!

Serving Families and Children Experiencing Homelessness
DHS CCAP Staff
Do you want to learn more about homelessness in Minnesota, the impact it has on children and how you can better serve families experiencing homelessness?  This workshop is designed for workers serving low-income families through MFIP, SNAP or CCAP.  An overview of homelessness in Minnesota, with a special focus on the child experience, will be followed by practical strategies you can use in your everyday work.  These strategies include referring families to local resources, helping obtain verifications and using different methods to maintain contact with the family.

Disability Hub MN:  Options & Tools to Help the People Create Their Best Lives
Kelly Farrell, Disability Hub MN
Disability Hub MN is a resource for you and the people you support.  Whether they are facing an immediate concern or planning for their future, we can help find solutions and navigate the system.  This workshop will give an overview of the Hub and talk in detail about the services and programs available to people with disabilities, families and providers.  We will discuss common misconceptions around navigating the healthcare and benefits system, then show promising new tools and strategies to help the people you support.

Wednesday, October 24
3:00 pm – 4:15 pm

MFIP Sanction Policy
Michelle James & Rachel Jung, DHS Instructional Design Training Team
Travel with us on a refresher of MFIP Sanction Policy.  We will provide information and resources regarding policy and MAXIS implementation.

Identifying & Balancing Burnout, Compassion Fatigue & Vicarious Trauma
Jane Straub, Jacob Wetterling Resource Center
One must take care of themselves to be able to take care of another.  Working with victims and survivors of abuse and trauma can be difficult, exhausting and yet extremely fulfilling, IF one takes the time to follow one’s own advice.  Exposure to trauma can lead to feelings of suffering, sadness and hopelessness.  Feeling that one is inefficient or powerless can be debilitating in the workplace as well as in one’s personal life.  This presentation will define vicarious trauma, signs of trauma and burn-out as well as “take home and do right away” ideas to take care of ourselves.  The objectives:  Identify and distinguish the difference between compassion fatigue, burn-out and vicarious trauma; gain an understanding of your own triggers and what actions you can take immediately to increase resilience; create and brainstorm ideas for workplace self-care including policies that incorporate care and resilience.

Health Care Hot Topics
DHS
Come on a journey with us as we explore the wonders of MAXIS and METS.  This all-inclusive trip includes stops to take a closer look at the hot topics and trends in the world of Health Care.

Oh, The Places We Go!
Amy Nordstrom & Rachel Ford, DHS TSS Help Desk Staff
Come take a guided tour of MAXIS and MEC2 with the TSS Help Desk!  Travel behind the scenes and learn about screens you’ve never seen!  Learn some tips and tricks to help your common problems resolve quickly!  We’ll tell you what we can and can’t do, but the rest is up to you!

Integrated Human Services:  A Passport to Self-Sufficiency 
Donna Biederman, Kristen Shouman, Marti Fischbach & Rachel Grimes, DHS
As Eligibility Workers and Case Aides, you know how complex programs and services are for people.  You see the difficulties individuals and families have trying to navigate through layers of rules and procedures and often not receiving the kind of help they could actually use to become self-sufficient long term.  This workshop is an opportunity to discuss a new model for delivering human services, one that’s more efficient for you as well as for the people you serve.  A model that gives you tools to help people in a holistic way, and in turn empowers them to make more informed decisions.  A model that incorporates best practices in the field – person-centered thinking, a multigenerational approach, equitable practices, and using data to improve outcomes over time.  However, no model can be successful without the staff (YOU) working at the local level.  Come to this workshop and share the creative changes you’ve already made to improve services, and help change our system to be more integrate, accessible and person-centered for all Minnesotans.

Housing Support Overpayments & Claims
Ben Magnuson & Sara Yee, DHS
A basic overview of how to determine, calculate and process overpayments and claims for the Housing Support program in MAXIS; including frequently asked questions from clients and vendors.

Thursday, October 25
8:45 am – 10:00 am

Premium Upgrade:  Navigating MA CEHI in Style 
Juli Daniels, Mary Smunk & Joseph Kempf, DHS
Since publication of a new bulletin in July, updates to Medical Assistance (MA) cost-effective health insurance (CEHI) may have you feeling like a tourist in a new land.  Feel like a seasoned traveler after joining the DHS Health Insurance Recovery Unit to go over MA CEHI examples and explanations using the new procedures and forms.

MA-EPD:  Everything You Ever Wanted to Know
Beth Grube, DHS Disability Services Division along with MA-EPD Staff
MA-EPD is the best work incentive for people with disabilities – and it can be complicated to administer.  Come to this panel presentation, with representatives from DHS MA-EPD policy, billing, training and customer care to learn about MA-EPD and get your questions answered.

Health Care:  Spenddowns
DHS
The worker journey through spenddowns can be challenging.  Your passport will be stamped with MA-FCA and MA-ABD overview, eligibility tools and methodology.

Child Care Assistance Program (CCAP) Legislative Changes Follow-Up
DHS CCAP Staff
So, how’s it going?  The 2017 legislative changes to CCAP were implemented in four phases starting in September 2017.  Join DHS CCAP policy staff as we discuss key changes to CCAP and explore outstanding issues and workarounds.

DHS TOURS PRESENTS:  MFIP Errors Excursion
Karie Vogel & Bridget Smith, DHS
Join DHS staff on this exclusive excursion where we will explore and discuss MFIP case errors – what they are, how to avoid making them and how to relieve the stress of a PC&A case review!

The Stack of the Deck:  An Illustration of the Root Causes of Poverty
Joel Dickinson & Amanda Magalis, DHS
Around the world and right here at home, poverty is an issue that impacts us and the clients we serve.  In this session, we’ll be playing an educational game (originally developed by the US Conference of Catholic Bishops) that illustrates how a person’s background, experiences and choices can impact his or her opportunities and economic status.  We’ll also share resources and materials so you can take the game with you and play with others.

Thursday, October 25
10:30 am – 11:45 am  

Premium Upgrade:  Navigating MA CEHI in Style 
Juli Daniels, Mary Smunk & Joseph Kempf, DHS
Since publication of a new bulletin in July, updates to Medical Assistance (MA) cost-effective health insurance (CEHI) may have you feeling like a tourist in a new land.  Feel like a seasoned traveler after joining the DHS Health Insurance Recovery Unit to go over MA CEHI examples and explanations using the new procedures and forms.

Traveling Without Children:  Discover ABAWD Ports of Call
Mary Zurn, Tim Hawkins & Andre Magadan, DHS Instructional Design Training Team
We will review Work Registration and SNAP E & T exemptions and then dive into the ways you can help ABAWDs extend their eligibility for SNAP, including:  regaining eligibility, the second 3-month period and banked months.

Long Term Care:  Burials 
DHS
Grab your passport and travel with us through the various areas of burials.  Take a cruise through understanding the different burial types.  Enjoy flying over the different verification types.  Sit back and relax on the train of understanding what is counted for MA and what is excluded.

Travel Guide to CCAP 2018 Changes
DHS CCAP Staff
The Child Care Assistance Program (CCAP) has experienced substantial changes over the last year.  Learn about recent and upcoming changes including:  Rate changes in St Cloud and Sartell, asset limit implementation, changes for legal non-licensed (LNL) providers, exemption for new spouse income and certification requirements for license exempt centers.  Participants will have an opportunity to ask questions and hear what other changes are expected in 2019 and beyond.

Navigating & Understanding SOLQ – Conference Room G
Jill Hillebregt & Marcia Koefod, DHS

SOLQ or State Online Query is the Social Security Administration’s online date exchange with Minnesota.  Learn how to navigate and appropriately use the real-time data displayed in SOLQ.  Copies of the updated Workers’ Guide to the Social Security Administration State Online Query (SOLQ) will be provided.

Welfare Fraud Round Table Discussion
Preston Cowing, Brown County Welfare Fraud Investigator/Collections Officer
This will be a group discussion on welfare fraud issues and concerns which Minnesota Financial Workers and Case Aides face on a daily basis.  The format shall consist of a moderator and timer.  They shall ensure each topic has a specific time limit and the topics discussed stay focused.  Some topics will be determined while at the conference, while other topics may be pre-determined be the board of directors.  The goal of this training is to have all attendees of the session participate in a format which allows everyone a chance to share information.  This will not be a complaint session, but an interactive training tool to draw on the years of expertise present in our efforts to fight fraud, waste and abuse of public benefits.

Thursday, October 25
1:15 pm – 2:30 pm

Welfare Fraud 101 
Preston Cowing, Brown County Welfare Fraud Investigator/Collections Officer
Public assistance and its requirements have changed greatly since Welfare Reform in the mid 1990’s.  AFDC cash entitlement has been replaced by MFIP, DWP, housing grants and work requirements to receive cash assistance.  The Child Care Assistance Program (CCAP) has expanded its role in welfare to work.  After a decade of public assistance roles decreasing, the numbers have increased since the start of the great recession in 2008.  Eligibility requirements have been loosened up or eliminated completely over the last several years for SNAP and MA.  What have all these changes meant to Welfare Fraud?  How are these programs being affected by the 2016 elections?  This presentation is a basic overview of welfare fraud from the perspective of small and midsized county investigators.  This is meant to be an interactive presentation with audience participation leading the presenter to specific areas of interest.  Case studies if time allows.

Long Term Care:  Burials
DHS
Grab your passport and travel with us through the various areas of burials.  Take a cruise through understanding the different burial types.  Enjoy flying over the different verification types.  Sit back and relax on the train of understanding what is counted for MA and what is excluded.

Traveling Without Children:  Discover ABAWD Ports of Call 
Mary Zurn, Tim Hawkins & Andre Magadan, DHS Instructional Design Training Team
We will review Work Registration and SNAP E & T exemptions and then dive into the ways you can help ABAWDs extend their eligibility for SNAP, including:  regaining eligibility, the second 3-month period and banked months.

How Does Scarcity Affect You and Your Clients? 
Ben Jacques-Leslie, DHS
What do a busy executive, a low-income Minnesotan and a farmer in a developing country all have in common?  Scarcity.  Scarcity in time, money and calories.  People experiencing scarcity change their behavior to focus on more immediate needs and ignore longer term planning.  This session will cover mental bandwidth and its particular importance for people with low incomes.  Drawing on ideas from behavioral sciences, we will address how our systems amplify problems of scarcity and share strategies to reduce the strain on public assistance participants.

Know the Truth (Addiction) 
Minnesota Adult & Teen Challenge
Staff from Minnesota Adult & Teen Challenge bring clients that are currently in their rehabilitation program to speak on their journey of addiction.  In addition to their personal stories, presenters will speak candidly about how people are accessing these drugs.

Serving Families and Children Experiencing Homelessness
DHS CCAP Staff
Do you want to learn more about homelessness in Minnesota, the impact it has on children and how you can better serve families experiencing homelessness?  This workshop is designed for workers serving low-income families through MFIP, SNAP or CCAP.  An overview of homelessness in Minnesota, with a special focus on the child experience, will be followed by practical strategies you can use in your everyday work.  These strategies include referring families to local resources, helping obtain verifications and using different methods to maintain contact with the family.

Thursday, October 25
3:00 pm – 4:15 pm

SNAP Quality Control (QC) Errors
Pam Majkozak & Lori Bona, DHS
Sometimes it’s a bumpy ride but come travel down the road of SNAP QC with us!  This workshop will give you an introduction into how SNAP QC conducts case reviews, identify the most common errors and provide tips on how to prevent them.

Identity Theft and Scams:  Help Your Clients Protect Themselves
Tonia Brinston, Lutheran Social Services
Plan to leave this class smarter than the identity thieves.  You’ll learn the many ways identity theft can happen to your clients, you or even kids, and steps to prevent it, including credit freezes.  Gain confidence in safety online and in financial interactions; know about free, effective resources to turn to if ID theft does happen.  In light of recent data breaches, ID theft protection is now more important than ever.

Health Care Hot Topics
DHS
Come on a journey with us as we explore the wonders of MAXIS and METS.  This all-inclusive trip includes stops to take a closer look at the hot topics and trends in the world of Health Care.

MFIP Sanction Policy
Michelle James & Rachel Jung, DHS Instructional Design Training Team
Travel with us on a refresher of MFIP Sanction Policy.  We will provide information and resources regarding policy and MAXIS implementation.

The Stack of the Deck:  An Illustration of the Root Causes of Poverty
Joel Dickinson & Amanda Magalis, DHS
Around the world and right here at home, poverty is an issue that impacts us and the clients we serve.  In this session, we’ll be playing an educational game (originally developed by the US Conference of Catholic Bishops) that illustrates how a person’s background, experiences and choices can impact his or her opportunities and economic status.  We’ll also share resources and materials so you can take the game with you and play with others.


Katie Nelson

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